I pay an annual Adobe Creative Cloud subscription and I had my PayPal details on file with them but since receiving an email a month ago, asking me to verify and/or change my payment details before the charge goes through today, I removed all the PayPal details (Adobe is not authorized for recurring charges in PayPal’s settings either) and added my credit card instead. Since the charge was in Euros and I no longer had any Euros in my PayPal, I would save money on the conversion rate (around €10).
Adobe went ahead and charged my PayPal today anyway.
How is this even possible?
I have since been in contact with their phone support. They have cancelled my subscription and I should the amount in question charged back straight to my credit card1, but I assume this will trigger another currency conversion, which will mean that I’ll be paying for their mistake through no fault of my own.
Oh, and since my account is cancelled, and I refuse to pay for it until the chargeback comes through, my Creative Cloud apps don’t work.
- In 5-7 days. It never ceases to amaze me that it takes seconds to take my money but days to return it. ↩