Samsung is likely in full-fledged crisis mode at this point, as a replacement phone catching fire would be truly disastrous for the company’s image and finances. The Verge has been in contact with Samsung, which issued a statement that is questionable at best given our findings:
Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.
Green’s Note 7 is in the hands of the Louisville Fire Department’s arson unit for investigation. He has already replaced it with an iPhone 7.
Samsung should have recall all Note 7s and removed them from the market as soon as possible. It’s a miracle no one has died yet. Now imagine if that aeroplane was in the air and the fire it started spread. What if it brought down a whole plane full of people?
If you own a Note 7 then get rid of it. Replace it with something else — Green went for an iPhone, which in this case is a much safer choice. If you don’t care for your own safety, then don’t put others in danger unnecessarily.