Rhett Jones quoting James’ email about his Note 7 experiences:
I have been in Asia for a few weeks and head back to the US early tomorrow. I called AT&T and Samsung (on several occasions) inquiring about what to do with my phone now that there is a ban.
Yesterday [10/16/16] when I called, AT&T sent me over to Samsung (and after a long hold time) I was told by a rep that I could smuggle the phone back in a sock!
When I suggested that wasn’t a good idea and that I wouldn’t do that, he said someone from management would contact me. It’s been more than 24 hours and I haven’t heard from them.
I just spent another exasperating hour on the phone with Samsung and was told someone would get in touch—but he didn’t even get my phone number correct.
I would be more than happy to have Samsung dispatch a courier to pick up my phone from my hotel in Bangkok—but that idea has fallen on deaf ears.
I am at my wit’s end. I have considered asking if the hotel would keep it, but I am not sure if they would be willing to suggest a request. It’s extremely frustrating. I just moved from iPhone to Samsung and this has been a horrible experience.
You can find more stories on Gizmodo.
Samsung is likely in full-fledged crisis mode at this point, as a replacement phone catching fire would be truly disastrous for the company’s image and finances. The Verge has been in contact with Samsung, which issued a statement that is questionable at best given our findings:
Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.
Green’s Note 7 is in the hands of the Louisville Fire Department’s arson unit for investigation. He has already replaced it with an iPhone 7.
Samsung should have recall all Note 7s and removed them from the market as soon as possible. It’s a miracle no one has died yet. Now imagine if that aeroplane was in the air and the fire it started spread. What if it brought down a whole plane full of people?
If you own a Note 7 then get rid of it. Replace it with something else — Green went for an iPhone, which in this case is a much safer choice. If you don’t care for your own safety, then don’t put others in danger unnecessarily.
We have four units within our staff, and every one of our new Notes suffer clear performance issues, sometimes consistently and other times infrequently. The worst hiccups and stutters – or delays – happen only every now and then, but the phone itself is simply slower than its competitors at nearly every action. We have tested the application launch times, both hot and cold, of the Note 7 under the same conditions as our other devices and found it trailing behind not just other Snapdragon 820 phones like the OnePlus 3 and HTC 10, but also the year-old Nexus 6P running on Android’s latest preview. Considering that Samsung packs the cream of today’s processing power with its UFS 2.0 storage, LPDDR4 RAM and the Snapdragon 820, we can begin to entertain the notion that something went wrong with Samsung’s implementation.
Read the whole piece before you buy a Note 7.