The Mac App Store is supposed to make things easier, but it’s also a single point of failure. Not only is it neglected, but sometimes even the existing functionality stops working. Mac OS X 10.9 introduced a code signing bug that prevented me from submitting updates for several months. In June 2015, there was a month-long iTunes Connect bug that prevented my uploaded build from entering the review queue. And I currently have a bug fix update that Apple has been reviewing for 33 days (with 8 days of waiting before that). When I inquired about the status, Apple told me that everything was normal and that I should just keep waiting. In short, the system is broken on multiple levels, and there is no evidence to suggest that things will get better.
I’ve always been a big fan of the Mac App Store as a user—it just makes things so easy—but what Michael mentions is completely unacceptable. It has been getting worse and worse over the past two years or so, and today I will actually actively spend time looking if an app is also available straight from the developer. The purchase procedure is usually much more irritating, I have to store the license information in 1Password, but ultimately it’s been worth it thus far.
Make sure to read the comments below Michael’s post too.