Rhett Jones quoting James’ email about his Note 7 experiences:

I have been in Asia for a few weeks and head back to the US early tomorrow. I called AT&T and Samsung (on several occasions) inquiring about what to do with my phone now that there is a ban.

Yesterday [10/16/16] when I called, AT&T sent me over to Samsung (and after a long hold time) I was told by a rep that I could smuggle the phone back in a sock!

When I suggested that wasn’t a good idea and that I wouldn’t do that, he said someone from management would contact me. It’s been more than 24 hours and I haven’t heard from them.

I just spent another exasperating hour on the phone with Samsung and was told someone would get in touch—but he didn’t even get my phone number correct.

I would be more than happy to have Samsung dispatch a courier to pick up my phone from my hotel in Bangkok—but that idea has fallen on deaf ears.

I am at my wit’s end. I have considered asking if the hotel would keep it, but I am not sure if they would be willing to suggest a request. It’s extremely frustrating. I just moved from iPhone to Samsung and this has been a horrible experience.

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