Maxim Lemeshenko, writing for PetaPixel:
On July 20th, my username got stolen from me on Instagram. Since then, I exchanged a number of emails with Facebook Advertiser Support, talking to a real person, but that has lead nowhere so far.
This is scandalous behaviour on Facebook’s part. Quite frankly, all these companies — Google, YouTube, Facebook, Instagram, etc. — have basically no sensible customer service and while I haven’t had any issues as serious as Maxim’s, getting through to a person who is willing to understand and help is close to miraculous.