Use True Tone on Your MacBook Pro →

July 15, 2018 · 14:43

Apple Support:

True Tone can also adjust these external displays when they’re connected to your MacBook Pro:

  • Apple Thunderbolt Display, using the Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 adapter
  • LG UltraFine 5K Display
  • LG UltraFine 4K Display

I assume this won’t function if you’re working in clamshell mode, but otherwise this is great.

Keyboard Service Program for MacBook and MacBook Pro →

June 23, 2018 · 00:58

Apple Support:

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

This program applies to all MacBooks with the butterfly switch keyboards — 2015 or newer MacBooks and 2016 or newer MacBook Pros.

2016 MacBook Pro Butterfly Keyboards Failing Twice as Frequently as Older Models →

April 30, 2018 · 23:20

Mike Wuerthele, writing for AppleInsider:

Following anecdotal reports of a keyboard more prone to failure than in previous years, AppleInsider has collected service data for the first year of release of the 2014, 2015, and 2016 MacBook Pros, with an additional slightly shorter data set for the 2017 model year given that it hasn’t been available for a year yet.

Not including any Touch Bar failures, the 2016 MacBook Pro keyboard is failing twice as often in the first year of use as the 2014 or 2015 MacBook Pro models, and the 2017 is better, but not by a lot.

I have had an issue with my 2016 13” MacBook Pro, which is described by Apple as a “popping sound”. I contacted Apple Support and sent them a video, and they immediately set up an appointment with my closest AASP to fix the issue. They fixed it in 24 hours by replacing the whole top case, which includes the keyboard, battery, and speakers. The “popping sound” happens when the keyboard gets too warm and some keys start making a different sound. They also feel marginally stickier when pressed.

The new keyboard feels and sounds different — it’s quieter and a bit stiffer. I’m not sure if this is the same one as in the 2017 model, but I hope it stays fixed. Since this is a problem with the design and the fix is very expensive, I expect Apple to support their users indefinitely (or at least 5-6 years) — we already paid a lot for the MacBook Pro and we should not pay more for design mistakes.

Despite this being a frustrating issue, Apple Support and my AASP were stellar in helping me out.

Received My Replacement iPhone 7 Plus From Apple;
Battery Life Is Now Greatly Improved

December 4, 2016 · 18:26

A month or so ago, I wrote a post in desperation. It was about my iPhone 7 Plus — something was wrong with it, but Apple diagnostics did not unearth and problems, hence Support did not want to provide me with a replacement unit. I tried everything, from spending multiple hours on the phone with Apple Support, to escalating the issue, to calling Apple Support in other countries — all to no avail. I finally wrote a very long email to Tim Cook and Phil Schiller…

Continue reading →

iPhone 7 Plus and iOS 10 Battery Life Is Terrible; Apple Support Giving Me the Runaround

November 1, 2016 · 14:39

I’m finally fed up. My iPhone 7 Plus, because of it’s abysmal battery life, is now officially the worst phone I have ever owned. I’m an iPhone-user since 2008. Since then I’ve had the 3GS, 4, 4S, 5, 5S, 6, 6 Plus, 6S Plus, and now 7 Plus. I recall that I once had issues with battery life on one of the older models, but it wasn’t anything dramatic and a subsequent iOS update fixed the problem. This cannot be said about the 7 Plus. In addition, Apple Support is basically telling me that I’m on my own.

Continue reading →