The short version of this story is if you have a late 2016 15″ touch bar model and you have problems with noises or the screen, go to Apple and, unless you know you’ve done something stupid like dropped it or put a hammer through the screen, demand they fix it or replace it.
The full version below is much longer and quite boring. But it’s here for public record and to get it off my chest more than anything else.
I had two 13“ MacBook Pro Touch Bar devices1 and returned them both, but not because there was something wrong with them — I just didn’t like the Touch Bar and short battery life. John’s story is a completely different experience though — having gone through something similar in regard to my iPhone 7 Plus, I believe every word he wrote.
Sadly Apple seem to have stopped trying to be the Porsche or Ferrari of computers, while keeping the same prices — or, in the case of this Macbook range, actually putting the prices up — but decided to adopt the customer services policies of a dodgy used car lot.
Sadly, they do seem to be going downhill, and I write this from personal experience.
- Pun intended. ↩