How Rob Lost Control of His Bank Accounts to a Phone Scammer

Rob Griffiths, on Robservatory:

Yesterday, instead of having a productive afternoon at home, I had the privilege of sitting at the bank for a couple of hours, resolving a problem completely of my own doing: I fell for a phone scammer. My wife and I had to close our accounts—which were in excess of 25 years old—and set up new ones. I then spent hours updating our various bill paying services, Quicken account access, etc.

Do yourself a favor, and don’t be me. I never thought I’d be “that guy” either, as I keep current on scams, look for signs of fishiness on phone calls, etc. Still, they got me, and it was painful—not necessarily in terms of financial loss (we’re out $500 for maybe 60 to 90 days while they investigate), but in terms of time: Time to fix what I did, and even more time spent beating myself up over my stupidity.

I have a strict rule — I do not give out any personal data or passwords to anyone, especially over the phone, even if I know it’s the bank calling me. I will either ask to call them back, to make sure I’m dialling the correct number, or I’ll go down to their branch personally.

Luckily Rob should pull through this one fine — he’s out some $500, which he’ll probably get back. It could have been much worse.